FAQ
If you have questions regarding paying your bill, payment plans, payment options, or anything else related to your Pima student account, we’re here to help.
Tuition
When is my tuition payment due?
Tuition and fees must be paid in full, or your payment method must be secured, before 5:00 PM on your payment deadline. Monitor your MyPima and student email for information on your payment deadline.
Is there a payment plan available?
Yes, a payment plan is available for the current term.
I am an Arizona resident. Why am I being charged out-of-state tuition?
Residency status for tuition purposes is determined by the Registrar’s Office, not Accounts Receivable Services.
If you believe your residency classification is incorrect, review the residency requirements and submit the appropriate documentation through the Registrar.
For details about eligibility and how to request a review, see the Residency Requirements page.
If you have questions about the status of your Verification of Lawful Presence Form, please contact the Admissions Office.
If I drop a class or the class is canceled, will I get a refund?
You must drop your class or classes by the refund deadline to be eligible for a refund.
Refund methods depend on the original payment method:
- Credit or signature debit card: Refunded to the original card
- Cash or check: Refunded by eRefund or Digital Check
If Pima cancels a class, you will receive a refund of all applicable tuition and fees for that class.
Where can I find my payment history, get my student account statement, or print an invoice?
You can access your payment history, student account statements, and invoices through MyAccountManager in MyPima.
Once in MyAccount Manager:
- Select Payment History from the drop-down menu, or
- Select View Statement from the home page
Waivers and credits may also be included in the Payment column.
Payment and Returned Item Questions
What happens if my check is returned by the bank?
If a check is returned by the bank:
- The payment will be reversed
- A $25 Returned Item Fee will be added to your student account
Returned payments may be sent to a collection agency or the Pima County Attorney’s Office.
Pima Community College processes all paper checks electronically using the Automated Clearing House (ACH) Network in compliance with NACHA and the Federal Reserve Bank rules.
What happens if my Web Check payment fails due to incorrect account or routing numbers?
If a Web Check payment fails due to incorrect banking information:
- The payment will not be reversed
- A $25 Returned Item Fee will be added to your student account
Always verify your bank routing number and account number before submitting payment.
I often receive checks from my credit card company. Can I use the routing number and account number on these checks to make an e-check (ACH) payment?
Check with your credit card company before using these checks electronically.
Some credit card companies do not allow their checks to be used for electronic ACH payments. If rejected, this may result in returned check fees, late payments, and dropped classes due to nonpayment.
Can I make a debit or credit card payment by phone or by mail?
No. We cannot accept credit card payments by phone or mail.
Why did my online payment fail?
Web Check (ACH) and card payments may fail for several reasons.
If you have re-entered your payment information and still encounter an issue, you can contact Accounts Receivable Services at bursaronline@pima.edu for assistance.
Why am I charged a PayPath service fee when paying with my debit or credit card?
Pima Community College uses PayPath, a third-party payment processor, to provide secure debit and credit payment services.
The service fee is charged by PayPath, not Pima.
Current service fees:
- 3.00% per transaction (minimum $3.00)
- 4.25% for international transactions
Fees are subject to change.
You can avoid the service fee by paying with a Web Check (ACH bank transfer) from a checking or savings account.
If I make a debit or credit card payment in error, is the PayPath service fee refundable?
No. The service fee is not refundable even if the payment to which it relates is canceled, refunded, credited, or charged back.
Will the PayPath service fee that I am charged be included on my student account statement?
No. Pima does not receive any part of the service fee.
The fee is charged and collected by the third-party company, PayPath, and will show as a separate charge on your credit card or bank statement.
Financial Holds
Why is there a financial hold on my student account?
If you have an outstanding debt with the College, you will not be allowed to register for any classes until the debt is paid in full.
You may pay your balance:
- Online through MyAccountManager
- At any Accounts Receivable Services office
For additional information about your balance, contact Accounts Receivable Services.
Refunds
I am scheduled to receive financial aid funds. What is the credit balance refund process?
Log in to MyAccountManager to review your student account.
If you see a credit balance (a negative dollar amount), your funds have been disbursed by the Financial Aid Office.
Accounts Receivable Services will review your account and process eligible refunds weekly.
Once the refund is initiated, it may take up to 10 business days to receive your funds, depending on your selected refund method.
To receive your funds faster, enroll in eRefunds.
If you have questions about your financial aid status, contact the Office of Financial Aid and Scholarships.
How will I receive my refund?
You may receive your refund in one of the following ways:
eRefund (Direct Deposit)
Enroll in MyAccountManager to have your refund deposited directly into your checking or savings account using your bank routing and account number
Digital Check
If you are not enrolled in eRefunds, you will receive an email from Pima's third-party partner, Checkbook, with a link to your Digital Check. You may then choose to:
- Deposit the refund to your debit card using Instant Deposit (OCT), or
- Request a mailed paper check
MyAccountManager shows a refund was issued, but I haven’t received it.
If your account shows a refund, check the following:
- Refund processing may take until the end of the business day if issued the same day.
- You will receive an email notification when your refund has been issued.
If enrolled in eRefunds:
Monitor the bank account associated with your refund profile.
If not enrolled in eRefunds:
You will receive an email with the subject “Your refund has been submitted for processing.” A second email will follow with a link to your Digital Check from Checkbook.
Monitor your Pima student email account for these messages and follow the instructions to select your refund method.
Don’t see your question above? You can always contact us for additional support.