FAQ

Residency status for tuition purposes is determined by the Registrar’s Office, not Accounts Receivable Services.

If you believe your residency classification is incorrect, review the residency requirements and submit the appropriate documentation through the Registrar.

For details about eligibility and how to request a review, see the Residency Requirements page.

If you have questions about the status of your Verification of Lawful Presence Form, please contact the Admissions Office.

You must drop your class or classes by the refund deadline to be eligible for a refund.

Refund methods depend on the original payment method:

• Credit or signature debit card: Refunded to the original card
• Cash or check: Refunded by eRefund or Digital Check

If Pima cancels a class, you will receive a refund of all applicable tuition and fees for that class.

You can access your payment history, student account statements, and invoices through MyAccountManager in MyPima.

Once in MyAccount Manager:

• Select Payment History from the drop-down menu, or
• Select View Statement from the home page

Waivers and credits may also be included in the Payment column. 

If a check is returned by the bank:

• The payment will be reversed
• A $25 Returned Item Fee will be added to your student account

Returned payments may be sent to a collection agency or the Pima County Attorney’s Office.

Pima Community College processes all paper checks electronically using the Automated Clearing House (ACH) Network in compliance with NACHA and the Federal Reserve Bank rules.

If a Web Check payment fails due to incorrect banking information: 

• The payment will not be reversed
• A $25 Returned Item Fee will be added to your student account

Always verify your bank routing number and account number before submitting payment. 

Check with your credit card company before using these checks electronically.

Some credit card companies do not allow their checks to be used for electronic ACH payments. If rejected, this may result in returned check fees, late payments, and dropped classes due to nonpayment.

No. We cannot accept credit card payments by phone or mail.

Web Check (ACH) and card payments may fail for several reasons.

If you have re-entered your payment information and still encounter an issue, you can contact Accounts Receivable Services at bursaronline@pima.edu for assistance. 

Pima Community College uses PayPath, a third-party payment processor, to provide secure debit and credit payment services.

The service fee is charged by PayPath, not Pima. 

Current service fees:

• 3.00% per transaction (minimum $3.00)
• 4.25% for international transactions

Fees are subject to change. 

You can avoid the service fee by paying with a Web Check (ACH bank transfer) from a checking or savings account. 

No. Pima does not receive any part of the service fee.

The fee is charged and collected by the third-party company, PayPath, and will show as a separate charge on your credit card or bank statement.

If you have an outstanding debt with the College, you will not be allowed to register for any classes until the debt is paid in full.

You may pay your balance:

• Online through MyAccountManager
• At any Accounts Receivable Services office

For additional information about your balance, contact Accounts Receivable Services.

If you need help managing your balance or avoiding future holds, explore our Financial Wellness page.

Log in to MyAccountManager to review your student account.

If you see a credit balance (a negative dollar amount), your funds have been disbursed by the Financial Aid Office.

Accounts Receivable Services will review your account and process eligible refunds weekly. 

Once the refund is initiated, it may take up to 10 business days to receive your funds, depending on your selected refund method. 

To receive your funds faster, enroll in eRefunds. 

If you have questions about your financial aid status, contact the Office of Financial Aid and Scholarships. 

You may receive your refund in one of the following ways:

eRefund (Direct Deposit)

Enroll in MyAccountManager to have your refund deposited directly into your checking or savings account using your bank routing and account number 

Digital Check

If you are not enrolled in eRefunds, you will receive an email from Pima's third-party partner, Checkbook, with a link to your Digital Check. You may then choose to:

• Deposit the refund to your debit card using Instant Deposit (OCT), or
• Request a mailed paper check

If your account shows a refund, check the following:  

• Refund processing may take until the end of the business day if issued the same day. 
• You will receive an email notification when your refund has been issued.

If enrolled in eRefunds: 

Monitor the bank account associated with your refund profile. 

If not enrolled in eRefunds: 

You will receive an email with the subject “Your refund has been submitted for processing.” A second email will follow with a link to your Digital Check from Checkbook.

Monitor your Pima student email account for these messages and follow the instructions to select your refund method.