Complaint Processes
In its goal to provide quality instruction and service, Pima Community College (PCC) provides students access to appropriate staff and administrators to resolve questions and concerns about PCC staff, policies, procedures or other actions or inactions of the College.
Students are strongly encouraged to resolve any concern by talking with the individual or faculty member and their supervisor if necessary.
Student Complaint Resource Liaisons
Liaisons are available at each campus to provide assistance and explain complaint processes:
Desert Vista Campus:
Donna Cohn
DV-studentresource@pima.edu
520.206.5162
Downtown Campus:
Danielle Johnson
DC-studentresource@pima.edu
520.206.7301
East Campus:
Carolyn McKee
EC-studentresource@pima.edu
520.206.7880
Northwest Campus:
Erica Martin
520.206.2245
NW-studentresource@pima.edu
West Campus:
Diane Miller
WC-studentresource@pima.edu
520.206.6072
PimaOnline:
Elizabeth Johnson
PO-studentresource@pima.edu
520.206.2352
File a Formal Complaint
If a student does not agree with the initial discussion and suggested resolution, the student may file a formal complaint. A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied, or a charge against a person’s behavior.
Use one of the methods below to discuss or file a formal complaint:
- Phone: Call the Office of Dispute Resources directly at 520-206-4686
- In person: Visit 4905C East Broadway, Suite C208, Tucson, Arizona 85709
- Email: dispute-resources@pima.edu
- Online: Use our online student complaint form
- Review Process: Complaint Review Process
FAQ: Get answers to some common questions here.
Distance Education/Online Students Outside the State of Arizona
Distance Education/Online Students Outside the State of Arizona can access the support of AZ SARA. Prior to registering a non-instructional complaint with AZ SARA Council, the student must complete PCC's official complaint process.
If an issue cannot be resolved by Pima Community College’s internal processes, students in online courses who reside in SARA states may choose to file a complaint with AZ SARA. Students residing in states not participating in SARA may appeal to their state of residence. Please see below to find the contact information for each state agency that would handle the complaint. You may also contact our accrediting agency, the Higher Learning Commission.
State |
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230 South LaSalle Street, Suite 7-500 |
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ALABAMA |
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ALASKA |
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ARIZONA |
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ARKANSAS |
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CALIFORNIA |
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COLORADO |
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CONNECTICUT |
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DELAWARE |
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DISTRICT OF COLUMBIA |
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FLORIDA |
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GEORGIA |
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HAWAII |
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IDAHO |
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ILLINOIS |
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INDIANA |
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IOWA |
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KANSAS |
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KENTUCKY |
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LOUISIANA |
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MAINE |
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MARYLAND |
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MASSACHUSETTS |
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MICHIGAN |
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MINNESOTA |
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MISSISSIPPI |
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MISSOURI |
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MONTANA |
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NEBRASKA |
Nebraska's Coordinating Commission for Postsecondary Education |
NEVADA |
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NEW HAMPSHIRE |
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NEW JERSEY |
State of New Jersey Office of the Secretary of Higher Education |
NEW MEXICO |
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NEW YORK |
New York State Education Department |
NORTH CAROLINA |
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NORTH DAKOTA |
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OHIO |
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OKLAHOMA |
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OREGON |
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PENNSYLVANIA |
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RHODE ISLAND |
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SOUTH CAROLINA |
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SOUTH DAKOTA |
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TENNESSEE |
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TEXAS |
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UTAH |
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U.S. VIRGIN ISLANDS |
University of the Virgin Islands |
VERMONT |
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VIRGINIA |
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WASHINGTON |
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WEST VIRGINIA |
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WISCONSIN |
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WYOMING |
Additional Policies and Resources
PCC has a policy that prohibits discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age or on the basis of membership as set forth in Uniformed Services Employment and Reemployment Rights Act (USERRA), or any other basis which is proscribed by law in the administration of, and access to, its programs, services, and facilities. The policy applies to students, employees, and applicants for employment.
Information on the Americans with Disabilities Act (ADA) and accommodations may be found on the Access and Disability Resources webpage. Information on Equal Employment and Affirmative Action may be found on the Equal Employment Opportunity (EEO) & Affirmative Action (AA) webpage.
Accrediting Agencies
Pima Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
Please note: Academic or occupational programs that are either accredited or approved by an external entity may have policies or procedures that are different or more restrictive than those of the College. These policies or procedures will supersede any conflicting College policies or procedures.