Office of Dispute Resources

The Office of Dispute Resources assists students, employees and community members to have their complaints addressed in a timely and fair manner. This office may receive any type of complaint or concern. ODR also:

1.  serves as a single point of contact and resource for stakeholders to identify complaint processes, provides process information, and refers complaints to appropriate processes and decision makers;
2. conducts independent investigations for all complaints of prohibited discrimination, harassment, or retaliation, and for other investigations as requested by decision makers, such as supervisors or managers, and academic deans
3. manages a Hotline that permits complainants to remain anonymous;
4. maintains records related to all complaints related to discrimination, harassment, or retaliation, and any others that are received by the Hotline or through ODR. 

Filing a Complaint

A complaint is a request for assistance with a problem, conflict, concern, or issue that negatively impacts students, employees, the community and/or the College. Please keep in mind that providing all the information requested on the intake form will help prevent delays in the assessment of your concerns.

• If the complaint is not a violation of policy, law or administrative procedure (AP), ODR will assist the complainant in resolving the issue with the appropriate college resource, employee or employee group (i.e. employee relations, supervisor, campus designated contact person,etc.).
• If the complaint demonstrates a violation, or potential violation of policy or administrative procedure (AP), ODR will begin a formal resolution process. This process could include investigation and/or coordination with appropriate college contacts.

For more detailed information, please see the ODR Complaint Review Process.

Use one of the methods below to discuss or file a complaint.  

• Call us directly at 520-206-4686
• Email us at dispute-resources@pima.edu
• File a report on the hotline
  • Complete an online Complaint Form
  • Call toll-free at 1-855-503-8072

When using the hotline, you may remain anonymous if you so choose.

Filing a Grievance (Employee Only)

A grievance is an allegation that a specific personnel policy statement provision, an administrative procedure (AP), and/or regulation has been or is being misapplied, misinterpreted, or not applied in such a way that the grievant (employee) or their working conditions have been negatively affected. The Employee Handbook provides additional information about employee grievances.

Use one of the methods below to discuss or file a grievance:

• Call us directly at 520-206-4686
• Email us at dispute-resources@pima.edu
• Complete a Grievance Form and email to dispute-resources@pima.edu
• Complete an online Employee Grievance Form

Contact the ODR Office

Office of Dispute Resources
4905C East Broadway Blvd.
Tucson, Arizona 85709-1300

Phone: 520-206-4686
Email: dispute-resources@pima.edu

To file a report or complaint through the Hotline service:

• Complete an online Complaint Form
• Call toll-free at 1-855-503-8072

Please keep in mind that providing all the information requested on the form will help prevent delays in the assessment of your concerns.